FAQ
All information about individual orders can be found in the“Individual orders” tab. You can also contact me by sending an email to mk@marleyart.eu or writing a message on Instagram or Facebook.
Just like any smooth surface, resin is susceptible to scratches. However, in my products I use the highest quality resin, which is resistant to superficial scratches. If properly cared for, resin products will last for many years. You will receive a label with information on how to check the products I create with your order.
Yes, the resin I use in consumer products is resistant to high temperatures up to 95 degrees. This resin is a so-called flexible resin, which makes it resistant. However, due to its flexibility, after placing something on its surface, you may notice a slight “imprint”, a mark. Don’t worry, after time the resin will return to its original, smooth form.
Important information on how to care for my products is sent with your order. Below, I have written down some basic rules for caring for resin and wood:
– Wipe the resin with a delicate cloth, dry or damp.
– Do not wash wooden and resin products in the dishwasher. If necessary, wash the product under lukewarm running water.
– Quickly wipe any damp spot on the resin or wood.
– From time to time, when you notice that the wood has changed its color, protect it again with an impregnation that was previously used, e.g. natural oil.
Payments on marleyart.eu are safe. You can choose from several payment methods. Cash on delivery within Poland, Przelewy 24 / PayU / Blue Media (?), payment by bank transfer.
Detailed information can be found in the“Payments” tab.
The product you ordered will be sent within Poland via a courier company. I also send parcels to InPost parcel lockers. However, I also send parcels abroad via Polish Post.
Detailed information can be found in the “Shipping” tab.
Orders for products available immediately are shipped within 3-5 days of receiving the payment. However, you will be informed about the waiting time for your individual order after contacting me.
If you need express shipping, please contact me.
I inform about all discounts, promotions and discounts directly on the website, in social networking sites and by e-mail. If you subscribe to the newsletter, you will be the first to receive information about discounts.
You can exchange or return purchased products* within 14 calendar days of receiving them.
*Products made to special, individual order are not subject to returns or exchanges.
Detailed information can be found in the “Exchanges and Returns” tab.
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